Key feedback from customers during follow-ups highlighted a desire for quotes to include material options and alternatives, greater transparency regarding delivery milestones, and lower thresholds for small-batch trial orders.

In response, we have adjusted our internal processes: we now commit to responding to inquiries for standard specifications within 24 hours; we provide estimated shipping dates upon order confirmation and proactively update customers as milestones approach; and we allow small-batch trial orders to be placed based on minimum packaging units or minimum order quantities, enabling customers to verify quality before scaling up.